Welcome to the CNS Communications Online System. This site provides CNS customers with access to their Departmental Communications billing information, as well as provide the ability to review and submit Order Requests and Trouble Reports online. Please use the links located to the left of this message to navigate through this site. If you are an existing user, you can log in now. If you do not currently have a username and password for this site, you can submit a request form to CNS in order to get an account set up. If you have any questions or problems, please check the contact section for information on how to get help.

Friday, August 1, 2008

July 2008 Billing Now Available

Your Communications Billing Statements for July 2008 are now available and can be viewed online. For users running analysis reports and CNS web reports, your new billing date is 8/1/2008.

Friday, February 4, 2005

CNS Web Reporting Site Online

CNS has been in the process of creating a web reporting site that helps customers match their work order charges and COS telephone bills to their ledgers. The report site is now online and can be viewed by going to the following address:

http://callisto.ad.uky.edu/webreports

Use the "User Login" link to access the various reports.

For those users who currently have a COS login, your username is the same as the email information on the contact page when you login to COS. Your password is the same as your email password. If you experience trouble logging into the system, please contact CNS at 3-7000. If you do not have a COS account and wish to access the CNS web reporting site, click on the "Request an Account" Link and complete the required information. Active COS users, once they successfully login, will need to use the "Request Additional Accounts" link to gain account access for some reports.

Please click Here if you wish to view the CNS Web Reports Tutorial.

 

 

 

Wednesday, December 8, 2004

COS and Adobe Acrobat version 6.0

If you experience technical difficulty in Viewing/Printing your Communications On-line bill using PDF in Adobe Acrobat 6.0. Please follow the instructions on how to correct this issue with Acrobat: Output method PDF when using Adobe V6

If you are currently using Acrobat V5 or have not had a problem using Acrobat V6, please disregard.

Tuesday, January 28, 2004

Online Order and Trouble Request Construction

The order request and trouble request menus on COS will be under modification until further notice. During this time you will not see the links on your left menu bar for order or trouble request. To ensure that your order requests get processed correctly, please use the following link:

http://www.uky.edu/IS/CNS/forms/contact..html

If you wish to report a trouble, please call the following numbers:

Telephone Trouble: On any campus phone dial 334
Campus Data Trouble: Please dial 257-9676
Medical Center Data Trouble: Please dial 323-8586

Thank you for your cooperation in this matter.

Thursday February 6, 2003

As many of you are aware, CNS has been in the process of moving the University's telephone billing from Beta 93 to the new Communications Online System. Effective as of your January 2003 statement, your billing information is now online and can be viewed by clicking on the Login link to the left of this message.

If you are currently a Beta 93 user who had access to telephone billing, your username is the same as it was on the Beta 93 system. Your password has been reset to the default lower case u and the last 7 digits of your UKID (ex. u3456789). Once you have successfully logged into the system you can update your password as needed.

For those users who have submitted new requests in the past month, your username is identical to your email username. Your password is also u and the last 7 digits of your UKID by default. If you experience trouble logging into the system, please contact CNS at (859) 323-8000.

CNS has also established a listserv, CNS-SERVICES-L@lsv.uky.edu. All Beta 93 users and new users have automatically been added to this email list. This list provides CNS with a means of posting billing updates and other announcements regarding the online telephone billing. Also you are encouraged to post questions and/or comments to the listserv regarding CNS services or other related issues. Please visit the listserv section of the web site for updated guidelines for posting issues and inquiries to the listserv.

If you do not wish to participate in the listserv, simply send an email to LISTSERV@LSV.UKY.EDU with the message "SIGNOFF CNS-SERVICES-L" in the message body.